Name: Shangri-La Surabaya
Address: JL. May. Jend. Sungkono 120, Surabaya, 60256, ID
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.3

Surabaya East Java

Check in 2:00 PM

Check out 12:00 PM

Indulge in a world beyond ordinary at Shangri-La Surabaya, where luxury is not just a promise but a lifestyle, you'll be in the business district, within a 10-minute drive of Tunjungan Plaza and Ciputra World Mall. This family-friendly hotel is 4 minutes drive to Surabaya Town Square and 4 minutes drive to Lapangan Thor Stadium.

Experience ultimate opulence featuring relaxing in-room massage, complimentary high-speed WiFi, cable & satellite channels, daily housekeeping, mini-refrigerator, a private bathroom with premium toiletries, room service and rainfall showerhead, designer amenities and bespoke touches. Conveniences include bathrobes, wheelchair-accessibility, an in-room safe, an iron and ironing board, a desk and a phone.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Free WiFi
Number of bars/lounges - 1
Number of poolside bars - 1
Number of hot tubs - 1
Number of outdoor pools - 1
Wheelchair accessible parking
Tours/ticket assistance
Comprehensive food waste policy
Energy-saving switches
Eco-friendly toiletries
Vegetable garden
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Recycling
LED light bulbs
Vegan menu options available
Wheelchair-accessible lounge
Vegetarian menu options available
Wheelchair-accessible on-site restaurant
Outdoor tennis courts - 3
Visual alarms in hallways
Handrails in stairways
Multilingual staff
Conference center
Wheelchairs available on site
Breakfast available (surcharge)
Wheelchair-accessible meeting spaces/business center
Number of coffee shops/cafes - 1
Laundry facilities
Children's club (free)
Elevator
Fitness facilities
Double-glazing on all windows
Locally-sourced food on site (80% or more)
Guest education on local ecosystems and culture
Organic food
Banquet hall
Ballroom
Humane animal treatment
Wheelchair-accessible concierge desk
Express check-in
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Well-lit path to entrance
Picnic area
Garden
Wedding services
Water-efficient showers only
Luggage storage
Express check-out
Porter/bellhop
Business center
24-hour front desk
Playground on site
Terrace
Tennis on site
Hair salon
ATM/banking
Concierge services
Dry cleaning/laundry service
Gift shops or newsstand
Comprehensive recycling policy
Vegetarian breakfast available
Biodegradable/compostable stirrers
No single-use plastic straws
Pool umbrellas
No single-use plastic soda bottles
Number of meeting rooms - 14
No single-use plastic stirrers
Conference space size (meters) - 1603
Reusable cups only
Reusable tableware only
Biodegradable/compostable straws
Limo or town car service available
No single-use plastic water bottles
Designated smoking areas
Water dispenser
Coffee/tea in common areas
Wheelchair accessible (may have limitations)
Nightclub
Change of bed sheets (on request)
Spa treatment room(s)
Health club
Change of towels (on request)
Full-service spa
Tennis lessons on site
Yoga classes/instruction on site
Free area shuttle
Children's games
Lifeguard on site
Number of restaurants - 5
Golfing nearby
Safe-deposit box at front desk
Snack bar/deli
Sauna
Children's pool
Steam room
Free self parking
Conference space
Waterslide
Free pool cabanas
Valet parking (surcharge)
Pool sun loungers
Wheelchair accessible path of travel
Conference space size (feet) - 17255
Year Built - 1995
Total number of rooms - 365
Number of floors - 17

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 17 to check-in.

The check-in location differs from the property location. Check-in location: [Horizon Lounge for Horizon Guests]. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Other details

Grab a bite at JAMOO, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has 17255 square feet (1603 square meters) of space consisting of a conference center and 14 meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ciputra World Mall - 0.6 km / 0.4 mi
Al-Akbar Mosque - 1.6 km / 1 mi
Lapangan Thor Stadium - 2 km / 1.3 mi
Surabaya Town Square - 2.3 km / 1.4 mi
House of Sampoerna - 2.6 km / 1.6 mi
Korea Park - 2.8 km / 1.7 mi
Mpu Tantular Museum - 3.4 km / 2.1 mi
Taman Bungkul - 3.4 km / 2.1 mi
Monument Of Suroboyo - 3.4 km / 2.1 mi
Royal Plaza Surabaya - 4.6 km / 2.8 mi
Dyandra Convention Center Surabaya - 5 km / 3.1 mi
Joko Dolog Statue - 5.8 km / 3.6 mi
Grahadi - 6 km / 3.7 mi
Tunjungan Plaza - 6 km / 3.7 mi
Sharp Bamboo Monument - 6 km / 3.7 mi
The nearest major airport is Surabaya (SUB-Juanda) - 20.9 km / 13 mi

Pool access available from 6:00 AM to 8:00 PM.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Hotel policies

General

Professional property host/manager
Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
Contactless check-out is available
No cribs (infant beds) available
Cashless transactions are available
Contactless check-in is available
Essential workers only - NO

Pets

Service animals not allowed
Pets not allowed

Other charges

Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
Valet parking fee: USD 5 per day
Rollaway bed fee: USD 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

JL. May. Jend. Sungkono 120, Surabaya, East Java 60256, Indonesia

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