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Iberostar Waves Tucán - All Inclusive

Iberostar Waves Tucán - All Inclusive

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

This property is closed from August 6 2026 to November 30 2026 (dates subject to change).

Head out for your next adventure from Iberostar Waves Tucán - All Inclusive, then return to well-earned comfort, Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. This all-inclusive property is 6 minutes drive to Playa del Carmen Main Beach and 8 minutes drive to Mamitas Beach.

Thrill-seekers will love a private bathroom with premium toiletries, complimentary high-speed WiFi, a flat-screen TV, a fully-stocked minibar, air conditioning, in-room coffee & tea facilities and daily housekeeping, secure kit storage and rugged décor. Conveniences include a phone, a desk and an in-room safe.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Proposal/romance packages available
  • Eco-friendly cleaning products used
  • Babysitting or childcare (surcharge)
  • Pool umbrellas
  • Free WiFi
  • Bicycle parking available
  • Number of bars/lounges - 5
  • Number of poolside bars - 2
  • Number of beach bars - 2
  • Number of outdoor pools - 4
  • Number of swim-up bars - 1
  • Tours/ticket assistance
  • Fitness classes on site
  • Scuba diving on site
  • Nature reserve
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs
  • No accessible shuttle
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 2
  • Multilingual staff
  • Water dispenser
  • Turkish bath/Hammam
  • Ecotours nearby
  • Children's club (free)
  • Fitness facilities
  • Supervised childcare/activities (free)
  • Uncovered parking
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Wheelchair accessible
  • Beach umbrellas
  • Meeting rooms
  • Wheelchair-accessible spa
  • Composting
  • Wheelchair-accessible pool
  • Spa treatment room(s)
  • Well-lit path to entrance
  • Picnic area
  • Garden
  • Wedding services
  • Full-service spa
  • Beach towels
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Luggage storage
  • Billiards or pool table
  • 24-hour front desk
  • Playground on site
  • Number of restaurants - 8
  • Spa services on site
  • Golfing nearby
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snorkeling nearby
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Conference space
  • Kayaking on site
  • Terrace
  • Beach sun loungers
  • Tennis on site
  • Hair salon
  • Pool sun loungers
  • ATM/banking
  • Concierge services
  • Total number of rooms - 350
  • Number of floors - 3

Check-in

Check-in is from 3:00 PM until 11:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Piste Cyclable sur Paseo Xaman-Ha - 0.3 km / 0.2 mi
Playacar Beach - 1 km / 0.6 mi
Mahi Golf Course - 1.4 km / 0.9 mi
Mayan Ruins of Playacar - 1.6 km / 1 mi
Xaman Ha Aviary - 2.1 km / 1.3 mi
Playacar Golf Club - 2.5 km / 1.5 mi
Plaza Paraiso - 2.6 km / 1.6 mi
Paseo del Carmen - 2.7 km / 1.7 mi
Centro Maya Shopping Center - 2.7 km / 1.7 mi
Quinta Avenida - 2.9 km / 1.8 mi
Playa del Carmen Maritime Terminal - 2.9 km / 1.8 mi
Founders Park - 3 km / 1.8 mi
Portal Maya - 3 km / 1.9 mi
Playa del Carmen Main Beach - 3.2 km / 2 mi
Chabad Playa del Carmen - 3.3 km / 2 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 33.6 km / 20.9 mi
Cancun Intl. Airport (CUN) - 59.9 km / 37.2 mi
The preferred airport for Iberostar Waves Tucán - All Inclusive is Cancun Intl. Airport (CUN).

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • No rollaway/extra beds available
  • Property uses a professional cleaning service
  • By ocean
  • Beach nearby
  • Cashless transactions are available
  • Contactless check-in is available
  • Essential workers only - NO
  • No elevators

Pets

  • Service animals not allowed
  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night
We have included all charges provided to us by the property.

Other charges

  • Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO 77710, Mexico
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