Lava Lodge at Hale Kilauea

Check-in

Check-in is from 2:00 PM until 5:00 PM. Guests must be at least 18 to check-in.

The front desk is open daily from 7:30 AM - 5 PM. The check-in location differs from the property location. Check-in location: [Hawaii True Value- Office]. If you arrive at the property after hours, you'll need to check in at an alternate location: [Thai Thai Restaurant (Except Wednesday & Thursday)]. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. The front desk is staffed during limited hours.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Tax ID - 1-9-004-014
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Onsite parties or group events are strictly prohibited
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a fire extinguisher and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Masks are required at the property for guests without COVID-19 vaccination
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

The front desk is staffed during limited hours. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Aloha Candy Company - 0.7 km / 0.4 mi
Cooper Center - 0.8 km / 0.5 mi
Volcano Garden Arts - 1.1 km / 0.7 mi
Hawaii Volcanoes National Park - 1.4 km / 0.8 mi
Kilauea Iki Overlook - 2.1 km / 1.3 mi
Thurston Lava Tube - 2.2 km / 1.3 mi
Volcano House - 3.9 km / 2.4 mi
Kilauea Iki Crater - 3.9 km / 2.4 mi
Kīlauea Visitor Center - 3.9 km / 2.4 mi
Volcano Art Center and Gallery - 4 km / 2.5 mi
Sulphur Banks - 4.5 km / 2.8 mi
Steam Vents & Steaming Bluff - 4.4 km / 2.7 mi
Volcano Golf and Country Club - 5.6 km / 3.5 mi
2400 Fahrenheit Art Glass - 5.9 km / 3.7 mi
Akatsuka Orchid Gardens - 6.7 km / 4.2 mi
The preferred airport for Lava Lodge at Hale Kilauea is Hilo Intl. Airport (ITO) - 45.4 km / 28.2 mi

• Only registered guests are allowed in the guestrooms.
• Alcohol is not served at this property.
• Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• LGBTQIA+ friendly
• Masks are compulsory at the property for guests without full COVID-19 vaccination
• Noise-free rooms not guaranteed
• Cashless transactions are available
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing
• No cribs (infant beds) available
• No rollaway/extra beds available
• Events/parties not allowed
• No alcohol served onsite
• No elevators

Pets

• Pets not allowed