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The Palm at Playa

The Palm at Playa

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This upscale hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.6 mi (0.9 km) from Mamitas Beach.

Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

Property Details

Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

  • Covered parking
  • Dry cleaning/laundry service
  • Secured parking
  • Beach umbrellas
  • Parking (limited spaces)
  • Pool umbrellas
  • Swimming pool
  • Free WiFi
  • Skydiving nearby
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Number of spa tubs - 1
  • Designated smoking areas
  • Number of outdoor pools - 1
  • Garden
  • Tours/ticket assistance
  • Wedding services
  • Beach towels
  • Ferry terminal shuttle (surcharge)
  • Area shuttle (surcharge)
  • Rooftop terrace
  • Wheelchair accessible – no
  • Luggage storage
  • Porter/bellhop
  • Multilingual staff
  • 24-hour front desk
  • Breakfast available (surcharge)
  • Golfing nearby
  • Ecotours nearby
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Laundry facilities
  • Free self parking
  • Elevator
  • Terrace
  • Pool sun loungers
  • Concierge services

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 15 to check-in.

This property offers transfers from the ferry terminal (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash

Other details

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Quinta Avenida - 0.1 km / 0.1 mi
3D Museum of Wonders - 0.1 km / 0.1 mi
Mercado Playa del Carmen - 0.2 km / 0.1 mi
Central Square - 0.2 km / 0.1 mi
Calle 12 - 0.3 km / 0.2 mi
Riviera Gran Casino - 0.3 km / 0.2 mi
Calle Corazón - 0.3 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.4 km / 0.2 mi
Playa del Carmen Main Beach - 0.5 km / 0.3 mi
Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Founders Park - 0.5 km / 0.3 mi
Paseo del Carmen - 0.7 km / 0.4 mi
Playa del Carmen Maritime Terminal - 0.7 km / 0.5 mi
Plaza Paraiso - 0.8 km / 0.5 mi
Pier Navega - 0.9 km / 0.6 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.4 km / 22 mi
Cancun Intl. Airport (CUN) - 56.4 km / 35 mi
The preferred airport for The Palm at Playa is Cancun Intl. Airport (CUN).

  • Pool access available from 11:00 AM to 8 PM.
  • Only registered guests are allowed in the guestrooms.


Hotel policies

General

  • Professional property host/manager
  • Gap period enforced between guest stays - 24 hours
  • Shield between guests and staff in main contact areas
  • Property confirms they are implementing guest safety measures
  • Temperature checks are available to guests
  • Individually-wrapped food options are available
  • Social distancing measures are in place
  • Staff temperature checks are conducted regularly
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Individually-wrapped food options are available for breakfast
  • Masks are available to guests
  • Individually-wrapped food options are available for lunch
  • Protective clothing is available to guests
  • Essential workers only - NO
  • Gloves are available to guests
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • Commonly-touched surfaces are cleaned with disinfectant

Pets

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets not allowed

Other charges

  • Fee for local cuisine breakfast: approximately USD 200–250 per person
  • Late check-in fee for check-in between noon and 4:00 PM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO 77710, Mexico