Eden Roc Cap Cana

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy Mediterranean cuisine at Mediterraneo, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee. Children aged 4 and younger eat free breakfast.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Punta Cana? This resort has 260 square feet (24 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Caleton Beach Club - 0.5 km / 0.3 mi
Punta Espada Golf Course - 1.9 km / 1.2 mi
Hoyo Azul - 4 km / 2.5 mi
Los Establos Cap Cana - 4.3 km / 2.7 mi
Scape Park - 4.3 km / 2.7 mi
Juanillo Beach - 5.2 km / 3.3 mi
El Dorado Water Park - 6.1 km / 3.8 mi
Indigenous Eyes Ecological Park - 8.9 km / 5.5 mi
Punta Cana Beach - 9.1 km / 5.6 mi
Six Senses Spa - 12.2 km / 7.6 mi
La Cana Golf Course - 12.3 km / 7.6 mi
BlueMall Punta Cana - 13.2 km / 8.2 mi
Corales Golf Course - 18.3 km / 11.4 mi
Bavaro Adventure Park - 19.3 km / 12 mi
Bávaro City Center - 21.3 km / 13.2 mi
The preferred airport for Eden Roc Cap Cana is Punta Cana Intl. Airport (PUJ) - 15.8 km / 9.8 mi

• Reservations are required for golf tee times. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• Green Key (Foundation for Environmental Education)
• By ocean
• Cashless transactions are available
• Contactless check-in is available
• Guest will receive an email before arrival 72 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing

Pets

• Maximum number of pets per room 2
• Pets allowed (no fees)
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed