Banyan Tree Mayakoba

Check-in

Check-in is from 3:00 PM until 1:00 AM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. The credit card used to book the reservation must be presented by the cardholder at check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Sands Beach Club, a restaurant where you can take in the ocean view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This hotel has 3310 square feet (308 square meters) of space consisting of conference space and 4 meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
El Camaleón Mayakoba Golf Course - 2 km / 1.3 mi
Chun-Zumbul (diving site) - 2.6 km / 1.6 mi
Gran Coyote Golf - 3.6 km / 2.2 mi
Playa Xcalacoco - 4.8 km / 3 mi
Tres Rios Ecopark - 5.7 km / 3.6 mi
28 de Julio Square - 7.1 km / 4.4 mi
Guadalupe Church - 7.4 km / 4.6 mi
Punta Esmeralda Beach - 7.6 km / 4.7 mi
Temazcal Natura - 8.2 km / 5.1 mi
Playa 88 - 8.7 km / 5.4 mi
Playa del Carmen Main Beach - 8.7 km / 5.4 mi
Playa Avenida Colosio - 8.9 km / 5.5 mi
Mario Villanueva Madrid - 9 km / 5.6 mi
Plaza Las Americas - 9.6 km / 6 mi
Super Chedraui Selecto Avenida 10 - 9.9 km / 6.1 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 43.4 km / 27 mi
Cancun Intl. Airport (CUN) - 50.9 km / 31.6 mi
The preferred airport for Banyan Tree Mayakoba is Cancun Intl. Airport (CUN).

• Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Hotel policies

General

• Professional property host/manager
• Onsite COVID-19 testing (PCR) is available
• By ocean
• Preferred by Nature
• Onsite COVID-19 testing (Antigen) is available

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 22
• Pet max weight (per pet) in kg is 10
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: USD 3.35 per accommodation, per night

We have included all charges provided to us by the property.