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The Ritz-Carlton, Astana

The Ritz-Carlton, Astana

Astana
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The following facilities or services will be unavailable from January 11 2026 to January 15 2026 (dates subject to change):

  • Spa

Discover a paradise for pets and their owners at The Ritz-Carlton, Astana, where four-legged travelers are treated like VIP guests, within a 10-minute walk of Parliament of Kazakhstan and Singing Fountain. This luxury hotel is 20 minutes walk to Kazakhstan Ministry of Foreign Affairs and 25 minutes walk to Bayterek Tower.

Relax in accommodations featuring a 1-inch flat-screen TV, air conditioning, room service, daily housekeeping, a fully-stocked minibar, complimentary daily newspaper, complimentary high-speed WiFi and in-room coffee & tea facilities, easy-clean surfaces and versatile comforts. Conveniences include a phone, bathrobes, an iron and ironing board, an in-room safe and a desk.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a ballroom.

  • Dry cleaning/laundry service
  • Comprehensive recycling policy
  • Proposal/romance packages available
  • Vegetarian breakfast available
  • Children eat free breakfast - 6
  • No single-use plastic straws
  • Conference space size (meters) - 1400
  • Free wired internet
  • Biodegradable/compostable straws
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Comprehensive food waste policy
  • Airport transportation (surcharge)
  • Energy-saving switches
  • Recycling
  • Vegan menu options available
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Conference center
  • Electric car charging station
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Double-glazing on all windows
  • Covered parking
  • Secured parking
  • Banquet hall
  • Ballroom
  • Assistive listening devices in meeting rooms
  • Meeting rooms
  • Change of bed sheets (on request)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Spa treatment room(s)
  • Health club
  • Change of towels (on request)
  • Full-service spa
  • 24-hour fitness facilities
  • Water-efficient showers only
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 2
  • Housekeeping on request
  • Smoke-free property
  • Safe-deposit box at front desk
  • Sauna
  • Steam room
  • Free self parking
  • Conference space
  • Terrace
  • Wheelchair accessible path of travel
  • ATM/banking
  • Conference space size (feet) - 15070
  • Concierge services
  • Year Built - 2017
  • Total number of rooms - 157
  • Number of floors - 26

Check-in

Check-in is from 3:00 PM until 11:30 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Other details

Enjoy international cuisine at Ozen, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee. Children aged 6 and younger eat free breakfast.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Astana? This hotel has 15070 square feet (1400 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Parliament of Kazakhstan - 0.6 km / 0.4 mi
Singing Fountain - 0.6 km / 0.4 mi
Bayterek Tower - 0.7 km / 0.4 mi
Keruen - 0.7 km / 0.4 mi
Kazakhstan Central Concert Hall - 0.9 km / 0.6 mi
House of Ministries - 0.9 km / 0.6 mi
Kazakhstan Ministry of Foreign Affairs - 1 km / 0.6 mi
Presidential Palace - 1.1 km / 0.7 mi
Supreme Court of the Republic of Kazakhstan - 1.2 km / 0.8 mi
Korme Exhibition Complex - 1.2 km / 0.8 mi
Islamic Centre - 1.5 km / 1 mi
Transport & Communications Ministry - 1.6 km / 1 mi
KazMunayGaz - 2 km / 1.2 mi
Khan Shatyr - 2.4 km / 1.5 mi
Palace of Peace and Reconciliation - 2.8 km / 1.8 mi
The nearest major airport is Astana (NQZ-Nursultan Nazarbayev Intl.) - 13.7 km / 8.5 mi

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can access their rooms with a mobile device.

Hotel policies

General

  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Pets

  • Maximum number of pets per room 1
  • Pet max weight (per pet) in lb is 22
  • Only dogs and cats are allowed
  • Pet max weight (per pet) in kg is 10
  • Pets allowed

Other charges

  • Fee for buffet breakfast: approximately KZT 26500 for adults and KZT 13250 for children
  • Airport shuttle fee: KZT 30000 per vehicle (one-way)
  • Pet fee: KZT 80000 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 20000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

16 Dostyk Street, Astana, 010016, Kazakhstan
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