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1800 244 400 INTL. +61 3 8827 0770
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Sereno Hotel

Sereno Hotel

San Cristóbal de las Casas CHIS
Check in 3:00 PM
Check out 12:00 PM
Discover a paradise for pets and their owners at Sereno Hotel, where four-legged travelers are treated like VIP guests, you'll be steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. This spa hotel is 7 minutes walk to Centro Cultural de los Altos and 9 minutes walk to Mayan Textile Center.

Relax in accommodations featuring complimentary high-speed WiFi, premium bedding, a private bathroom with premium toiletries, room service, a 42-inch flat-screen TV and daily housekeeping, easy-clean surfaces and versatile comforts.

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Property Details

Relax at the full-service spa, where you can enjoy massages. Additional amenities at this Colonial hotel include complimentary wireless internet access and tour/ticket assistance.

  • Hosted evening meal
  • Smooth flooring in public areas
  • Food and water bowls
  • Wheelchair accessible – no
  • Luggage storage
  • Front desk (limited hours)
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Spa services on site
  • Garden
  • Snack bar/deli
  • Tours/ticket assistance
  • Full-service spa
  • Terrace
  • Total number of rooms - 6
  • Number of floors - 1

Check-in

Check-in is from 3:00 PM until 7:00 PM. Guests must be at least 18 to check-in.

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 7:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Grab a bite to eat at the INDÓMITO, a bar/lounge where you can take in the garden view, or stay in and take advantage of room service (during limited hours).

The front desk is staffed during limited hours.

Distances are displayed to the nearest 0.1 mile and kilometer.
Mesoamerican Museum of Jade - 0.1 km / 0.1 mi
San Cristóbal de las Casas Cathedral - 0.3 km / 0.2 mi
Museo de San Cristóbal - 0.3 km / 0.2 mi
Ex-Convent of Santo Domingo - 0.4 km / 0.2 mi
Plaza 31 de Marzo - 0.4 km / 0.2 mi
Mayan Textile Center - 0.4 km / 0.2 mi
Café Museo Café - 0.4 km / 0.2 mi
Church of San Nicolás - 0.4 km / 0.2 mi
Regional Costume Museum - 0.5 km / 0.3 mi
Centro Cultural de los Altos - 0.5 km / 0.3 mi
Foro Cultural Kinoki - 0.6 km / 0.3 mi
La Merced Church - 0.6 km / 0.4 mi
Arches of Carmen - 0.7 km / 0.4 mi
Amber Museum of Chiapas - 0.7 km / 0.4 mi
Museo de Ambar - 0.7 km / 0.4 mi
The nearest major airport is Angel Albino Corzo Intl Airport (TGZ) - 78.2 km / 48.6 mi

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • No cribs (infant beds) available
  • Essential workers only - NO
  • No elevators

Pets

  • Only dogs and cats are allowed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Other charges

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Av. 16 de Septiembre No. 22, San Cristóbal de las Casas, CHIS 29200, Mexico
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