Pestana Carlton Madeira Ocean Resort Hotel

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Stop by the hotel's restaurant, Arcos, for dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Madeira Casino - 0.6 km / 0.4 mi
Santa Catarina Park - 0.8 km / 0.5 mi
Estádio do Marítimo - 0.8 km / 0.5 mi
CR7 Museum - 0.9 km / 0.6 mi
Avenida do Mar - 1.1 km / 0.7 mi
Funchal Municipal Garden - 1.2 km / 0.8 mi
Funchal Marina - 1.2 km / 0.8 mi
Jardim de Sao Francisco - 1.3 km / 0.8 mi
La Vie Shopping Center - 1.3 km / 0.8 mi
Museu da Madeira Wine Company - 1.3 km / 0.8 mi
Funchal Tourist Office - 1.4 km / 0.8 mi
Arcadas Sao Francisco Shopping Center - 1.4 km / 0.9 mi
Holy Trinity Church - 1.4 km / 0.9 mi
Santa Clara Monastery - 1.5 km / 0.9 mi
Museum of Natural History - 1.5 km / 0.9 mi
The preferred airport for Pestana Carlton Madeira Ocean Resort Hotel is Cristiano Ronaldo Airport (FNC) - 20.8 km / 12.9 mi

• Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• The property is professionally cleaned.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• Green Key (Foundation for Environmental Education)
• No rollaway/extra beds available
• Property uses a professional cleaning service
• By ocean
• Beach nearby
• Contactless check-in is available

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 11
• Pet max weight (per pet) in kg is 5
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.